Acceptable Use Policy
In order to provide a professional service, we have set up a few guidelines for users of our service. Some of these guidelines may seem strict, but they ensure a safe, functional, and trusted environment for all our customers to publish their information on the Web.
Many of our competitors do not require their customers to comply with these guidelines. If any of our potential customers are unwilling or unable to comply with these guidelines, we respectfully invite them to visit one of our competitors.
Domain transfer votes:
Due to fraud and identity theft we no longer vote on domain transfers.
Invoicing and credit on your profile:
Veloment group reserves the right to review prices at any time and will communicate these price changes via newsletters, website posts and social media. We will endeavor to ensure that when a price increase affects an existing service that the notice is given a month before the service is due at the new rate.
Any amount paid above the due amount will go towards your credit on your profile. You also have the option to add funds to your profile from the credit area. Note that the billing system will automatically deduct credit on your profile when new invoices are raised. Credit on your profile will also be automatically assigned to overdue invoices to settle them. Services you have no need for must be cancelled before they are due. Should you need any service to be terminated you should raise a support ticket before the billing system invoices you. No refunds will be given for services automatically renewed out of credit, the onus is on you to terminate any services and/or products you no longer require. If you have no services active and you still have credit on your profile you may raise a support ticket for remaining credit to be paid out to your bank account.
Web and FTP Site Content Policies:
We do not allow any of the following content to be published on any of our servers:
° Content of a pornographic, sexually explicit, or adult nature.
° Content of an illegal nature (including copyrighted material).
° Scripting that utilizes more than 20% of a server or node’s memory, storage, processing resource, I/O at any one time will result in a warning and may lead to having your account suspended. This is to ensure that the response time of the server does not degrade in such a manner to negatively affect anyone else using the same server.
° Hosted services that cause the general performance of our servers or nodes to degrade.
° Pirated software sites Hate sites or content that could be reasonably considered as slanderous or libelous The Veloment group representatives will decide upon content that is questionable regarding any of the aforementioned criteria.
° Users posting any of the above content on their sites may have their Web and/or incoming anonymous FTP services temporarily suspended. They will then be contacted by The Veloment group and given the opportunity to remove the content in question before having their services reinstated. A repeated offense may cause cancellation of service without refund of any fees.
Email Usage Policies:
The Veloment group does not support unsolicited or bulk email messages sent by users of our system (also known as junk email or SPAM). Users sending unsolicited or bulk email messages from our system will have all of their services temporarily suspended. They will then be contacted by The Veloment group and informed of the suspension before having their services reinstated. A repeated offense may cause cancellation of service without refund of any fees. The Veloment group does not allow any hosting account to give out free or paid email hosting on a public level. Reseller accounts are exempt from this, however spam guidelines still apply. It is up to the reseller to monitor and control outgoing junk email/spam.
Customers caught using our system for illegal activities, including but not limited to breaking into remote systems, credit card fraud, theft, phishing, scams, vandalism, threats, or violence, will have their accounts immediately cancelled without refund of any fees.
Right To Refuse Service:
The Veloment group reserves the right to refuse service to anyone for any reason. We enforce this policy to ensure a professional environment for the users of our system. This includes any programs, such as CGI programs that are using excessive amounts of system resources. Excessive amounts is defined as any amount that results in substantial degradation of server performance. The Veloment group is the sole determinant of what constitutes degraded server performance. On some occasions, we allow heavy usage depending on the situation. However, additional fees may apply.
We do not condone the abuse of Veloment group personnel. If a customer reverts to verbal abuse of any nature we reserve the right to refuse service to that customer. We reserve the right to terminate delivery of service at any stage, to a customer for any reason relating to abuse and/or nonpayment of invoices.
The Veloment group is committed to protecting your personal information and respecting your privacy.
We will never sell, rent, or disclose your personally identifiable information to outside parties without your consent unless compelled by a court of law to do so. However we do reserve the right to disclose your requirement information (if you are a member) to industry professionals in order to get your job done if needed. We may send you e-mail regarding our new features, news, or other important update information. In any case, we will never disclose your personally identifiable information to third parties. We may use various methods to collect information including, cookies and/or IP addresses.
Note however that information you enter during registration will be used to register the domain in your own name. Information you enter there will reflect on the domain whois information. On international domains you may opt to order ID Protection at an additional fee, which will hide certain fields on the domain whois itself. Local domains do not have this option available and your information will reflect on the domain. You must provide honest and true information during your signup to ensure that domain ownership disputes do not occur in the event you entered false information.
Terms of Service
Where the content states: “We” includes The Veloment group or any party acting on The Veloment group’s implicit instructions. “You” includes the person purchasing the services or any party acting on the customer’s instructions. “Member” includes the purchaser of services or any party acting on the purchaser’s instructions. “The Registrant” includes the person applying for a domain name or any party acting on the Registrant’s instructions. “The Registry” refers to the relevant domain names Registry. “Server” means the computer server equipment in connection with the provision of the Services. “Web Site” means the area on the Server allocated by us to you for use by you as a site on the Internet. “Terms of Service” includes this agreement. The Veloment group reserves the right to modify this policy at any time, effective immediately upon posting of the modification to this URL: http://www.Veloment group.co.za/terms.html. In consideration of the mutual covenants herein, the parties agree to the following, which shall apply during the term of this agreement:
Late fees and website suspension
9 Days after an invoice is due, a final overdue notice is sent out. The same day any unpaid websites will be suspended. If the overdue invoice relates to a domain registration, the invoice will be cancelled and the domain in question will remain unpaid until such time that it becomes expired. Invoices that relate to unpaid web hosting will have a 1 month grace period before we terminate the website entirely. There will be no restores done of the website in such time as the onus is on the website owner to settle the unpaid account during the 1 month grace period while the website is suspended
A late fee or R25 will be applied to all overdue invoices that are 10 days past due. A suspended website will only be unsuspended when all overdue invoices have been paid in full.
If a user takes longer than 1 month to settle an account we will not be held accountable for data loss due to the website being terminated.
In the event that we are requested to do a restore of a terminated site we will charge an amount of R200 to restore the terminated website if it is still on our backup tapes. The restore will then only be done once the restore invoice has been paid.
- Domain Name Registration and Updates
1.1 We make no representation that the domain name you wish to register is capable of being registered by or for you or that it will be registered in your name. You should therefore not assume registration of your requested domain name(s) until you have been notified that it has or they have been registered. Any action taken by you before such notification is at your risk.
1.2 The registration and use of your domain name is subject to the terms and conditions of use applied by the relevant naming authority; you shall ensure that you are aware of those terms and conditions and that you comply with them. You shall have no right to bring any claim against us in respect of refusal to register a domain name. Any administration charge paid by you to us shall be non-refundable notwithstanding refusal by the naming authority to register your desired name.
1.3 We shall have no liability in respect of the use by you of any domain name; any dispute between you and any other person must be resolved between the parties concerned in such dispute. If any such dispute arises, we shall be entitled, at our discretion and without giving any reason, to withhold, suspend or cancel the domain name. We shall also be entitled to make representations to the relevant naming authority but will not be obliged to take part in any such dispute.
1.4 We shall not release any domain to another provider unless full payment for that domain has been received by us.
1.5 Domain Registration and Domain Renewal payments are not refundable. Check your due invoice before payment is made, if you insist on having credit on your profile ensure that you cancel domains before they are due.
1.6 Domains are invoiced 30 days before the due date to ensure domains don’t expire in cases where people don’t check their emails for a few weeks. Keep this in mind when you look at the next due date of a domain on the client area.
1.8 Domains that are not renewed in time can be restored for a restore fee 30 days after expiration. Costs differ depending on the tld of the domain name. Should you need the price to restore a specific domain please log a support ticket asking for the price. We don’t keep a list of restore fees as the prices of especially international domains change on a daily basis due to the rand dollar exchange rate so it is not feasible to keep a list updated on a daily basis.
1.9 When a domain’s ownership is updated either by the end user or by us per support request that will result in the domain becoming locked for transfer for 60 days. Please be mindful of this as any requests to move the domain directly after a domain ownership update will fail due to that.
- Web Site Hosting And Email
2.1 Web designers who host with us will at all times ensure that they scan themes and plugins as well as templates to ensure that it does not contain malware.
Website designers are responsible for ensuring that their websites are hardened against exploits and breaches and will not under any circumstances hold Veloment group responsible for security holes left there by the designer and/or vendor. Veloment group will not be held responsible for code used by website designers and you will indemnify us from any issues that might cause, including but not limited to: code containing malware, code linking to external websites or code that causes browser compatibility issues.
2.2 We make no representation and give no warranty as to the accuracy or quality of information received by any person via the Server and we shall have no liability for any loss or damage to any data stored on the Server.
2.3 You shall effect and maintain adequate insurance coverage in respect of any loss or damage to data stored on the Server.
2.4 You represent, undertake and warrant to us that you will use the Web Site allocated to you only for lawful purposes. In particular, you represent, warrant and undertake to us that:
2.4.1 You will not use the Server in any manner which infringes any law or regulation or which infringes the rights of any third party; nor will you authorize or permit any other person to do so.
2.4.2 You will not post, link to or transmit:
(a) Any material which is unlawful, threatening, abusive, malicious, defamatory, obscene, pornographic, blasphemous, profane or otherwise objectionable as determined by The Veloment group in any way.
(b) Any material containing a virus or other hostile computer program.
(c) any material which constitutes, or encourages the commission of a criminal offence, or which infringes any patent, trade mark, design right, copyright or any other intellectual property right or similar rights of any person which may subsist under the laws of any jurisdiction.
2.4.3 You will not send bulk email, whether opt-in or otherwise, from our network. Nor will you promote a site hosted on our network using bulk email.
2.4.4 You will not employ programs which consume excessive system resources including, but not limited to, processor cycles and memory. We do not host IRC, IRC bots, or other server resource intensive programs.
2.4.5 If you surpass your allotted disk/bandwidth usage as set forth in your purchased plan, you agree to purchase the excess in blocks as set forth in our “plans” section. Such payment to be immediate and non-disputable.
2.5.1 We reserve the right to remove any material which we deem inappropriate from your web site without notice. We do not host Warez, Underage Adult, Pornographic or MP3 content.
2.5.2 The packages with no disk space usage cap are intended for web hosting material and mailbox hosting only. It is not for cloud backups and / or storing large files. We reserve the right to remove those files and suspend the account if you are found guilty of using this service to consume an excessive amount of disk space. If your intent is to store non web design or email account data specific to this hosting account on this package, you need to look at the capped disk space packages and you will be afforded the opportunity to migrate to a capped disk space package at such time.
2.6 You shall keep secure any identification, password and other confidential information relating to your account and shall notify us immediately of any known or suspected unauthorized use of your account or breach of security, including loss, theft, or unauthorized disclosure of your password or other security information.
2.7 You shall observe the procedures which we may from time to time prescribe and shall make no use of the Server which is detrimental to our other customers.
2.8 Members utilizing free hosting shall exclude themselves from promotions offered and afforded to paying Members.
2.8.1 Members utilizing free hosting shall display a banner as supplied by The Veloment group.
2.9 You shall procure that all mail is sent in accordance with applicable legislation (including data protection legislation) and in a secure manner.
2.8.1 Sending unsolicited mail messages, including, without limitation, commercial advertising and informational announcements, is expressly prohibited. A Member shall not use another site’s mail server to relay mail without the express permission of the site.
2.8.2 It is contrary to The Veloment group policy for Members to use our servers to effect or participate in any of the following activities: To post to any Usenet or other newsgroup, forum, e-mail mailing list or other similar group or list articles which are off-topic according to the charter or other owner-published FAQ or description of the group or list.
To send mass e-mailings; whether unsolicited, opt-in, or otherwise.
To engage in any of the foregoing activities using the service of another provider, but channeling such activities through a The Veloment group provided server, or using a The Veloment group provided server as a mail drop for responses.
To falsify user information provided to The Veloment group or to other users of the service in connection with use of a The Veloment group service.
2.9.2(a) Consequences of Violation:
When The Veloment group becomes aware of an alleged violation of its Acceptable Use Policy, The Veloment group will initiate an investigation. During the investigation The Veloment group may restrict Member’s access in order to prevent further possible unauthorized activity. Depending on the severity of the violation, The Veloment group may, at its sole discretion, restrict, suspend, or terminate Member’s account and/or pursue other civil remedies. If such violation is a criminal offense, The Veloment group will notify the appropriate law enforcement department of such violation.
2.9.2(b) You shall be held liable for any and all costs incurred by The Veloment group as a result of your violation of these terms and conditions. This is including, but is not limited to, attorney fees and costs resulting from Postmaster responses to complaints from and the cleanup of unsolicited commercial mailings and/or unauthorized bulk mailings and/or news server violations. The Veloment group’s current hourly rate for Postmaster responses to complaints and cleanup of unsolicited commercial mailings and/or unauthorized bulk mailings and/or news server violations is R1000 per hour, with a minimum one (1) hour charge, plus R10 for each bulk-email or Usenet message sent, plus R10 per complaint received. Server maintenance fees of R850 per hour.
2.9.3 The Veloment group does not issue service credits for any outages incurred through service disablement resulting from Policy violations.
2.10 Any access to other networks connected to The Veloment group must comply with the rules appropriate for those other networks
2.11 While we will use every reasonable endeavor to ensure the integrity and security of the Server, we do not guarantee that the Server will be free from unauthorized users or hackers and we shall be under no liability for non-receipt or misrouting of email or for any other failure of email.
2.12 You may cancel the Services at any time by logging into the Ticket Desk Support System (for verification) and requesting cancellation of services.
- Service Availability
3.1 We shall use our reasonable endeavors to make available to you at all times the Server and the Services but we shall not, in any event, be liable for interruptions of Service or down-time of the Server.
3.2 We shall have the right to suspend the Services at any time and for any reason, generally without notice, but if such suspension lasts or is expected to last for more than 7 days you will be notified of the reason. As a reseller or sub-client, it is your responsibility to take care of backup for sites that may be yours or ones under you. We also reserve the right to disallow services/hosting to any client as we feel necessary and hold no liability. Also please note that we do not offer any sort of compensation on our network uptime guarantee.
3.3 The Services provided to you hereunder and your account with us cannot be transferred or used by anyone other than you. No more than one log-in session under any one account may be used at any time by you. If you have multiple accounts, you are limited to one login session per system account at any time; user programs may be run only during log-in sessions. If your account is found to have been transferred to another party, or shows other activity in breach of this sub clause, we shall have the right to cancel the account and terminate the Services and/or this Agreement immediately.
3.4 Uncapped disk space hosting packages are there for people who don’t want a forced cap imposed. We shall however to the best of our ability ensure that there is at all times enough disk space within reasonable time. A user may not abuse the service by uploading excessive amounts of data, which will result in immediate cancellation of that user’s account without refund.
3.5 We reserve the right to limit usage of the processor, memory, IO and storage per user to such an extent to avoid one person from causing server degradation for everyone else on the server.
4.1 All charges payable by you for the Services shall be in accordance with the scale of charges and rates published from time to time by us on our web site and shall be due and payable in advance of our service provision. We reserve the right to change pricing at any time although all pricing is guaranteed for the period of pre-payment.
4.2 Payment is due each anniversary month, quarter or year following the date the Services were established until closure notice is given. If you choose to pay by credit or debit card you authorize The Veloment group to debit your account renewal fees from your card.
4.3 All payments must be in South African Rand.
4.4 If your check is returned by the bank as unpaid for any reason, you will be liable for a “returned check” charge of R450.
4.5 Without prejudice to our other rights and remedies under this Agreement, if any sum payable is not paid on or before the due date, we shall be entitled forthwith to suspend the provision of Services to you.
5.1 If you fail to pay any sums due to us as they fall due, we may suspend the Services and/or terminate this Agreement forthwith without notice to you.
5.2 If you break any of these terms and conditions we may suspend the Services and/or terminate this Agreement forthwith without notice to you.
5.3 If you are a company and you go into insolvent liquidation or suffer the appointment of an administrator or administrative receiver or enter into a voluntary arrangement with your creditors, we shall be entitled to suspend the Services and/or terminate this Agreement forthwith without notice to you.
5.4 No refunds will be made for Services suspended in accordance with 5.1, 5.2 and 5.3.
5.5 We reserve the right to suspend the Services and/or terminate this Agreement at any time. In the event of this you will be entitled pro rata refund based upon the remaining period of membership.
5.6 You may cancel the Services at any time by logging into the Ticket Desk Support System (for verification) and requesting cancellation of services.
5.7 During the first 30 days of Services, You are entitled to a refund of fees paid with the exclusion of domain name registration, dedicated server, data transfer fees, and excessive support requests should you decide to cancel the Services for just cause. The Veloment group shall be the sole arbitrator as to the validity of your claim of just cause. And will subtract the aforementioned fees from any monies due you.
5.7.1 During the first fourteen days of service you are entitled to a full, no questions asked refund excluding as set forth in sections 5.7, 5.7.2, 5.7.3, and 12.5; as well as exclusions listed in section 2 above. For the remaining time your refund will be prorated and factored at the full discretion of The Veloment group.
5.7.2 Partner Plans (Resellers) are eligible for above refund minus usage fees; if such use has been deemed excessive at the discretion of The Veloment group. Such accounts are often more resource intensive than standard shared hosting accounts and, therefore, do not qualify under our standard 30 day guarantee details.
5.7.3 You will not be entitled to a refund on these basis if you have previously had an account with The Veloment group under any plan or service.
5.7.4 Allow 30 (thirty) days for refund payments to process. If you have not received refund within this time allotment; please contact us.
5.8 Where payment has been made by credit or debit card, any refund will only be issued to the same credit or debit card.
5.9 On termination of this Agreement or suspension of the Services we shall be entitled immediately to block your Web Site and to remove all data located on it.
6.1 You shall indemnify us and keep us indemnified and hold us harmless from and against any breach by you of these terms of business and any claim brought against us by a third party resulting from the provision of Services by us to you and your use of the Services and the Server including, without limitation, all claims, actions, proceedings, losses, liabilities, damages, costs, expenses (including reasonable legal costs and expenses), howsoever suffered or incurred by us in consequences of your breach or non-observance of this Agreement.
- Limitation Of Liability
7.1 All conditions, terms, representations and warranties relating to the Services supplied under this Agreement, whether imposed by statute or operation of law or otherwise, that are not expressly stated in these terms and conditions including, without limitation, the implied warranty of satisfactory quality and fitness for a particular purpose are hereby excluded, subject always to sub clause.
7.2 Nothing in these terms and conditions shall exclude our liability for death or personal injury resulting from our negligence.7.3 Our total aggregate liability to you for any claim in contract, tort, negligence or otherwise arising out of or in connection with the provision of the Services shall be limited to the charges paid by you in respect of the Services which are the subject of any such claim.
7.4 In any event no claim shall be brought unless you have notified us of the claim within one year of it arising.
7.5 In no event shall we be liable to you for any loss of business, contracts, profits or anticipated savings or for any other indirect or consequential or economic loss whatsoever.
7.6 You are responsible for monitoring bandwidth and disk space usage of your site. This is easily done from your Control Panel. If you go over the amount indicated in your current plan; you will assessed a surcharge as set forth in our pricing structure.
7.7 The onus is on the registrant to be aware at all times of the exact date of domain expiration by means of domain whois lookup and in the event that the domain expires due to nonpayment of domain renewal, shall not hold us liable for any loss of income of any other consequences caused by the domain’s expiration. The purpose of this clause is to ensure that the registrant take responsibility for their domains to ensure that they know when they expire and that they be renewed before such time.
- Notices and late fees
8.1 Any notice to be given by either party to the other may be sent by either email, fax or recorded delivery to the address of the other party as appearing in this Agreement or ancillary application forms or such other address as such party may from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent or if sent by fax shall be deemed to be served on receipt of an error free transmission report, or if sent by recorded delivery shall be deemed to be served two days following the date of posting.
Invoices will be sent 5 days prior to due date , after which 3 overdue notices will be sent in 15 days of nonpayment. On the 15th day 10% late fee will be added to the notice if the invoice remains unpaid.
9.1 On our site you will find links to all the information to get your web site up and running. All information pertaining to your account should have been included in the Welcome Letter you received when we created your account. If you did not receive a welcome letter email, please contact our Support Team. There are several reasons and email may not reach you; first and foremost is if the domain you have contracted services for is the same domain your welcome email was sent to.
9.2 The support feature of our service at present time consists of our Support System solving server related problems only.
9.2.1 We do not do web design. If you require support for your web design, there are several online tutorials available we can help you find. You may purchase our technicians’ services at the rate of R250 per hour, with one hour minimum billed. We reserve the right to wave this fee at any time. Website coding work done is final and any work required after the final draft is accepted will be charged for.
9.3 Support can only be addressed in English through our Support System.
9.4 All Support requests are to be processed through our Support System. Any other request for support, except as noted in Section 9.5, will be considered a breach of our Terms of Service.
9.5 In the event of a server outage or other such emergency, you are free to contact us in any manner.
9.6 Section 9.7 will come into effect in extreme cases when staff are limited and / or there are connectivity problems preventing our support engineers from timely response below 24 hours
9.7 Our support agreement with our customers is to respond to all queries within 72 hours or less, the customer will have the right to receive credit on their account in the event that we respond after 72 hours and the customer has attempted to contact support on several different occasions for the same ticket.
10.1 This Agreement shall be governed by and construed in accordance with South African law you hereby submit to the non-exclusive jurisdiction of the South African courts. You are also to abide by the laws of U.S. and will be held accountable for your actions
11.1 Headings are included in this Agreement for convenience only and shall not affect the construction or interpretation of this Agreement.
- Torturous Conduct
12.1 No one shall post defamatory, scandalous, or private information about a person without their consent, intentionally inflicting emotional distress, or violating trademarks, copyrights, or other intellectual property rights.
12.2 Any abuse towards any The Veloment group employee will not be tolerated. You are expected to request and respond to support and other issues in a professional manner. When emailing The Veloment group or utilizing the Ticket Desk Support System, refrain from using caps, exclamation points, and other forms of written yelling. Any cursing, yelling, or further intentional disruptive behavior aimed at The Veloment group or its employees shall be considered a violation of these terms and conditions of service.
12.3 Any threat; whether verbally, orally, written, or delivered by second parties directed towards The Veloment group or any of its employees, partners, equipment, and concerns shall be construed as a violation of these terms and conditions of service.
12.4 Any conduct viewed as violating this section shall be considered a violation of these terms and conditions of service. The Veloment group will be the sole arbitrator in regards to what is deemed a violation.
12.5 No refunds shall be given when the contents of this section necessitates removal of the account.
- Cancellation of Services
13.1 You may cancel the Services at any time by logging into the Ticket Desk Support System (for verification) and requesting cancellation of services.
- Entire Agreement
14.1 These terms and conditions together with any documents expressly referred to in them, contain the entire Agreement between us relating to the subject matter covered and supersede any previous Agreements, arrangements, undertakings or proposals, written or oral: between us in relation to such matters. No oral explanation or oral information given by any party shall alter the interpretation of these terms and conditions. In agreeing to these terms and conditions, you have not relied on any representation other than those expressly stated in these terms and conditions and you agree that you shall have no remedy in respect of any misrepresentation which has not been made expressly in this Agreement.
14.2 The Veloment group reserves the right to amend these Terms of Service at any time.
14.3 It is your responsibility to check these Terms of Service on occasion for any such amendments.
- Freedom to use these Terms
You (anyone viewing this page) are free to use these terms as a template for writing your own. Please have it reviewed by a local attorney to make certain it conforms to your applicable laws. You will also wish to confirm that the terms you create using this form as a template conform to your upstream provider.
15.1 The Veloment group releases rights to this document text to the reader, free of encumbrance. Except as noted in this section (15.3).
15.2 In no form can you hold The Veloment group responsible for any and all actions arising out of your use of these terms as your own.
15.3 If you choose to use these terms as your own, this section (15) must remain intact of content; save for our name. You agree to let others use these terms as a guide.
15.4 Our release of this text material in no way assigns rights of any images viewed herein.
Reseller Terms and Conditions
Resellers will not register domains under their own name for domains they do not own. Resellers will register domains in the name of the person(s) paying for the domain. Registering a domain in your own name if you do not legally own the domain is theft.
On the client area, you will note the option to create contacts. Resellers will add a customer as a contact and then register the domain using that contact. Resellers are welcome to log a support ticket if they need assistance with this. Resellers not complying with this rule will have their accounts suspended until this is corrected. Customers finding that their resellers are not complying with this condition are welcome to open a support ticket with us to log an abuse complaint. If we find a reseller guilty of registering a domain in their own name, their account will be suspended and they will need to correct the domain registry information before suspension will be lifted.